Bike MS: Gateway Getaway

Bike Event Rental Cancellation Policy

Canceling a booking with Unlimited Biking can result in cancellation fees being applied by Unlimited Biking, as outlined below. When canceling any booking you MUST ONLY email to [email protected] to request the cancellation with your reservation details.

• 100% refund until 90 days before the event
• 50% refund until 60 days before the event
• 0% refund 30 days before the event

Official Event Cancellation: If the event is canceled by the organizers for any reason, you may request a 50% refund or a 100% credit back to your account. This option is available at any time leading up to the event and does not change the 100% refund policy available for those who cancel 90 days in advance.

You always have the option to use your credit with us in stores or towards next year’s rental.

• Each rental includes a bike, a helmet, and convenient pickup and drop-off options.

• Hybrid Bikes: Comes with one water bottle cage, a handlebar bag, a quick-release adjustable seatpost, and flat pedals.
• Road Bikes & Carbon Bikes: Comes with two water bottle cages, a handlebar bag, and standard flat pedals.
• eBikes: Comes with handlebar bag, a quick-release adjustable seatpost, and flat pedals and a fully charged battery.
• Tandem Bike: Comes with two water bottle cages, one for each rider, a handlebar bag, and standard flat pedals.

• A Hybrid bike combines features of road bikes, touring bikes, and mountain bikes, making it versatile and suitable for a variety of terrains. Hybrid bikes are designed for general-purpose riding over various surfaces, offering a balance of comfort and performance. They typically have medium-width tires for better grip and stability, an upright riding position for comfort, and a lightweight frame for ease of handling. Hybrid bikes are an excellent choice for casual rides, commuting, and recreational cycling.

• We offer a variety of bike types to suit different riding styles, routes and preferences. Here’s a quick guide:
  • Hybrid Step-through Bike: Designed for comfort and leisure, this bike features a step-through frame for easy mounting, an upright riding position, and 2″ wide tires. Ideal for short, relaxed rides.
  • Hybrid Straight Frame Bike: Balancing comfort and performance, this bike has a traditional top bar frame and road tires. It’s lighter than the step-through model, making it well-suited for most event routes.
  • CAAD Aluminum Road Bike: A performance-focused bike made of aluminum frame and has rim brakes. Perfect for longer or faster rides, especially distances of 50 miles or more. It’s ideal for riders with specific pedal preferences.
  • Carbon Synapse Road Bike: Our top-performing model with a carbon frame, offering unparalleled speed, responsiveness, and ride quality. It comes with disc brakes and It’s the lightest bike we offer. Perfect for those seeking maximum performance.

• Bike sizes depend on the model. When booking, you’ll see size options listed along with the corresponding height ranges to help you select the right fit.

• Helmets are included at no extra cost. As helmets are mandatory for the event, we ensure there are plenty available for all riders.

• The handlebar bike bag can hold small items such as a water bottle, a set of keys, a phone, and a tube kit. Dimensions are approximately 9 inches wide by 5 inches in diameter, with a zip closure.

• Hybrid Step-throughBike: 700x38c
• Hybrid Straight frame Bike: 700x35c
• CAAD Road Bike: 700x25c
• Carbon Bikes: 700x28c
• Kids 24-inch Bike: 24 x 1.5”
• Kids 20-inch Bike: 20 x 1.75”
• Tandem Bike: 26 x 1.5”

• We do not provide spare tubes with rentals. If you experience a flat tire during the ride, we recommend reaching out to the event’s ride support team for assistance. It’s always a good idea to carry a spare tube that fits your bike, as we strongly recommend being prepared for such situations.